The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
For general enquiries email administrator@ejise.com
Click here to see other Scholarly Electronic Journals published by API
For a range of research text books on this and complimentary topics visit the Academic Bookshop

Information about the European Conference on Information Management and Evaluation is available here

linkedin-120 

twitter2-125 

fb_logo-125 

 
Journal Issue
Volume 20 Issue 2 / Nov 2017  pp59‑141

Editor: Shaun Pather

Download PDF (free)

EJISE Editorial for Volume 20 Issue 2  pp59‑60

Shaun Pather

Look inside Download PDF (free)

The Status of Integration of Health Information Systems in Namibia  pp61‑75

Nomusa Dlodlo, Suama Hamunyela

Look inside Download PDF (free)

E‑Supply Chain Coordination and SME Performance: An Empirical Investigation  pp76‑84

Dr Rui Bi

Look inside Download PDF (free)

Impact of the Three IS Qualities On User Satisfaction in an Information‑Intensive Sector  pp85‑101

Sylvie Michel, François Cocula

Look inside Download PDF (free)

Abstract

According to the literature, when Information Systems are assessed, the variables and their relationships should be contextualized. This paper therefore considers the relationships between the three main quality variables (system, service and information) and satisfaction in the context of banking, a highly information‑intensive sector. Information quality plays an even more important role in a highly information‑intensive sector. The conceptual framework of information intensity used to validate our model has been statistically tested by means of a structural equation modeling method. Our results support the hypothesized relationships: system and service quality have a significant influence on information quality which, in turn, exercises a significant influence on satisfaction. 

 

Keywords: information quality, system quality, service quality, satisfaction, high information intensity, banking sector

 

Share |
Making Sense of E‑Commerce Customers Awareness in a Developing Country Context: A Framework for Evaluation  pp102‑115

Husam Yaseen, Moh’d Alhusban, Amal Alhosban, Kate Dingley

Look inside Download PDF (free)

Designing Measurement Tools to Improve Response Fluency and Certainty: The Case of Online Customer Satisfaction Evaluation  pp116‑127

Alice Audrezet, Béatrice Parguel

Look inside Download PDF (free)

Management Research on Social Networking Sites: State of the Art and Further Avenues of Research  pp128‑141

Marwa Mallouli, Zouhour Smaoui Hachicha, Jamil Chaabouni

Look inside Download PDF (free)