The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Issue
Volume 22 Issue 2 / Nov 2019  pp67‑162

Editor: Prof Shaun Pather

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A Sustainability‑Based Multi‑Criteria Decision Approach for Information Systems Project Selection  pp67‑77

Sophia Xiaoxia Duan

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Exploring the Factors Influencing e‑Government use: Empirical Evidence from Zimbabwe  pp78‑91

Willard Munyoka

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The proliferation of e‑government adoption in developing nations is anticipated to radically progress governance and transform government‑to‑citizen interactions and general administrative operations. More so, the benefits and level of e‑government adoption in the public sector have been echoed world over; but remains subdued in the context of developing nations. This study investigates the effect of effort expectancy, price value, service quality, optimism bias and behavioural intention on citizens’ decisions to use e‑government systems in Zimbabwe. Informed by the extended Unified Theory of Acceptance and Use of Technology (UTAUT2) as a theoretical lens, a research model for this study was adapted and tested using quantitative data collected from a survey of 489 respondents in Zimbabwe. Using confirmatory factor analysis and structural equation modelling, the proposed model was validated, thus, the major contribution of this research. Findings of this study may be of value in policy formulation and restructuring by practitioners on e‑government matters. Thus, the results shade a light to some of the key drivers and inhibitors of e‑government adoption in developing nations. Despite achieving its aim, this study has its limitations which constitute the future research direction 


Keywords: E-government Systems, Use Behaviour, G2C, UTAUT2, Structural Equations Modelling, AMOS, Zimbabwe


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Net Impacts in Front Office IS: a First Operationalization of Delone and McLean Model in the Banking Sector  pp92‑112

Sylvie Michel, Aurélia Michaud-Trévinal, François Cocula

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A Structural Equation Model for the Evaluation of the Switching Costs of Information Communication Technology in SMEs  pp113‑127

Edzai Kademeteme, Hossana Twinomurinzi

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Evaluation of Serious Game User Experience: the Role of Emotions  pp128‑141

Philippe Cohard

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An Examination of Social Media Practices that Improve Customer Satisfaction in the B2B Market in the ICT Sector in India  pp142‑162

Thelma Moses, Raja Peter, Vasanthi Peter

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