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ABSTRACT
As economic conditions result in
increased exposure to market volatility and margin erosion, banks are
looking to exchange fixed IT cost for variable IT cost structures. This
has driven a change of internal mindset towards an increased acceptance of
outsourcing to achieve IT cost optimisation. This paper examines findings
from two industry case studies in outsourcing on cost, risk and technology
costing, both from the viewpoints of the bank and the technology
provider.
Keywords: transaction cost
economics, risk, outsourcing, financial services, innovation |
