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Post-Implementation Evaluation of a Student Information System in the UK
Higher Education Sector,
Margaret Gemmell, University of
Salford, UK, m.gemmell@salford.ac.uk
Rosane Pagano, Manchester Metropolitan University, UK,
r.pagano@mmu.ac.uk
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ABSTRACT
The dramatic expansion of the
higher education sector in the UK has contributed to a significant
increase in competition among organizations within the sector. Based in
the North of England, Salford University is one of the largest
universities in the UK with regards to student numbers and programs of
study. The Student Information System supports the management of student
information throughout key business activities, that is, recruitment,
admission, registration, invoicing, accommodation, assessment,
progression, graduation and careers. The purpose of this study is to
perform a user-centered post-implementation evaluation of this business
critical IT system at Salford University.
Keywords: human and
organizational aspects of IT/IS; post implementation of projects.
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