|
ECITE:
European Conference on Information Technology Evaluation
| |
|
On the
Evaluation of Workflow Systems in Business Processes,
Sunil Choennia,b,*, Robin Bakkera and Walter Baetsa,
a Nyenrode University, Breukelen, The Netherlands, b
University of Twente, Enschede, The Netherlands,
s.choenni@nyenrode.nl,
r.bakker@nyenrode.nl,
w.baets@nyenrode.nl
|
 |
|
|
|
|
ABSTRACT
Although it is
widely accepted that workflow systems add value to business processes, no
substantial research has been reported in the literature that confirms
this. Most of the efforts in the field of workflow systems are devoted to
issues that are relevant to the design and implementation of this type of
systems. Companies have a practical need to gain insight in to what extent
workflow systems improve their business processes. In this paper, we
present a model that measures the added value of workflow systems to
business processes. We apply the model on two real-life cases in an IT
company in the Netherlands. Although our model can be advanced with regard
to several issues, the application of the model on the real-life cases
resulted in valuable insight with regard to the impact of workflow systems
for this company. From these cases we observed that value creation by a
workflow system is not something to be taken for granted.
Keywords: evaluation of IT,
workflow management systems, performance objectives/metrics, business
processes |
|
