The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Issue
Volume 7 Issue 1 / Sep 2004  pp1‑66

Editor: Dan Remenyi

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Measuring the Performance of the IT Function in the UK Health Service Using a Balanced Scorecard Approach  pp1‑10

Maurice Atkinson

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Evaluating the Benefits of Regional Electronic Marketplaces: Assessing the Quality of the REM Success Model  pp11‑20

Denise E Gengatharen, Craig Standing

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Questionnaire Based Usability Evaluation of Hospital Information Systems  pp21‑30

Kai-Christoph Hamborg, Brigitte Vehse, Hans-Bernd Bludau

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Developing an Evaluation Instrument for e‑Commerce Web Sites from the First‑Time Buyer's Viewpoint  pp31‑42

Wei-Hsi Hung, Robert J McQueen

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The Evaluation of Software Quality Factors in Very Large Information Systems  pp43‑48

Souheil Khaddaj, G Horgan

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The Impact of IT investment in RSA e‑Commerce SME Organisations!  pp49‑56

Sam Lubbe

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A Chronic Wound Healing Information Technology System: Design, Testing, and Evaluation in Clinic  pp57‑66

Antonio Sánchez

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Abstract

In the UK, chronic wound healing is an area of specialist clinical medicine that operates within the framework of the National Health Service. It has been the basis for the design, testing and evaluation of a prototype system of information and communication technology (ICT), specifically adapted to the domain. Different wound healing clinics were examined using a combination of 'hard' and 'soft' methods to allow a richer perspective of the activity and gain a deeper understanding of the human activity, its relation to the working information system, the existing information technology (IT), and the potential of a comprehensive IT system to manipulate live data in clinic. Clinicians and administration staff were included in all aspects of the process to enhance the design lifecycle and the understanding of the process. An observe, report, plan and act (ORPA) cycle, based on the dictates of action research, was established to accomplish the design and testing of a system that clinicians were comfortable enough with to consider its use in clinic. Three different strategies were applied to evaluate its use in participating clinics. Cultural historical activity theory was used as the main framework to analyse the activity system, and to interpret the clinicians and the systems performance, as well as their evaluation of the experience. Activity breakdown areas are suggested and reasons for them are considered in the light of wound care workers feedback, and the researcher's observations, notes, and analysis. 

 

Keywords: Electronic data manipulation, clinical ICT, information technology evaluation

 

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