The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Issue
Volume 8 Issue 3, ECITE 2005 Special / Nov 2005  pp143‑230

Editor: Dan Remenyi

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Evaluating Success in Post‑Merger IS Integration: A Case Study  pp143‑150

Maria Alaranta

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An Evaluation Framework for the Acceptance of Web‑Based Aptitude Tests  pp151‑158

Michael Amberg, Sonja Fischer, Manuela Schröder

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Why IT Continues to Matter: Reflections on the Strategic Value of IT  pp159‑168

Frank Bannister, Dan Remenyi

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IS Evaluation in Practice  pp169‑178

Ann Brown

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Citizen‑Centric Approach and Healthcare Management Based on the XML Web Services  pp179‑186

Mayumi Hori, Masakazu Ohashi, Shotaro Suzuki

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Conducting Interdisciplinary Research: Evaluation of the ePre‑scription Pilot Scheme in Finland  pp187‑196

Hannele Hypponen, Pirkko Nykanen, Lauri Salmivalli

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The Adoption of new Application Development Tools by IT Pro‑fessionals from the Viewpoint of Organisational Learning  pp197‑206

Torsti Rantapuska

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Evaluation of Information Technology Productivity and Productive Efficiency in Australia  pp207‑210

Wesley Shu, Simon Poon

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Designing a Process‑Oriented Framework for IT Performance Management Systems  pp211‑220

Sertac Son, Tim Weitzel, Francois Laurent

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Abstract

This paper shows, which concepts and frameworks currently exist to measure the performance of the IT de‑partment and its delivered IS services. We discuss how a performance management system might be designed and im‑ plemented with the purpose to monitor and improve the IT function. A performance metrics catalogue has been elabo‑ rated to document and to enable a common understanding of the individual metrics. Finally, this paper provides lessons learned and some recommendations for further research in the area of IT performance management. 

 

Keywords: Performance metrics, balanced scorecard, causality, performance manager, accounting

 

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Impact of the Quality of ERP Implementations on Business Value  pp221‑230

Oana Velcu

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